Support + FAQs
Questions come up, and we’re here to help.
See below for our most frequently asked questions or click the button to open a support ticket.
Backing up your site
Your template’s default styles can’t be reset with one button, but you can manually restore them by checking your Original Demo Styles page in your Backup Folder and re-applying the styles, colors and fonts from there.
If you’ve deleted your Original Demo Styles page by mistake, we can manually add the template styles, colors and fonts back in for you - [purchase a re-style here].
No - Footers are permanently deleted in Squarespace and can’t be restored easily, so we’ll need to do a manual re-installation of the footer on your site — [purchase a footer re-install here].
No - Once a page or section is deleted in Squarespace, it can’t be recovered from the site. We can re-create it for you via a manual re-installation service — [purchase a page/section re-install here].
To avoid this in future, make quick backups before editing (duplicate pages or save sections) and only publish when you’re happy. For a clear guide, see our video walkthrough or step-by-step guide to creating saved sections and page backups.
MOBILE VS. DESKTOP
You can change per device (Mobile vs Desktop):
Block position, size and alignment (drag/rescale on each view)
Section row count
Stacking/order of blocks
Changes that affect both (shared across devices):
Text and images
Links, buttons’ text, and most block content/settings
Section backgrounds (image/color/video) and most section settings except row count
No - Squarespace sites are responsive by design. Instead, fine-tune your Mobile view by changing block sizing/layouts.
Layout / Blocks Moving
Yes, don’t worry, this is normal. The editor doesn’t always load custom code exactly like the live site, so spacing and alignment can look a bit different while you’re editing. Once you click Save in the edit window, the layout will snap back into place on the live site.
Yes, you can use keyboard shortcuts - Ctrl+Z (on Windows) or Cmd+Z (on Mac) to undo, Ctrl+Shift+Z (on Windows) or Cmd+Shift+Z (on Mac) to redo - this works for all your changes during the current edit session.
No - Once a page or section is deleted in Squarespace, it can’t be recovered from the site. We can re-create it for you via a manual re-installation service — [purchase a page/section re-install here].
To avoid this in future, make quick backups before editing (duplicate pages or save sections) and only publish when you’re happy. For a clear guide, see our video walkthrough or step-by-step guide to creating saved sections and page backups.
Coming Soon Page
No. Squarespace uses a single, site-wide lock screen design. The Coming Soon lock screen and any page-level password prompts all share the same look and settings.
Upload your logo
By default, the same logo is used on desktop and mobile, and you can adjust its width on mobile for a better fit. You can also upload a standalone mobile logo by clicking onto your site header/title and scrolling down to “mobile logo image”.
That’s usually the file itself. Re-export your logo with a transparent background (PNG/SVG).
Connect Socials
Yes - for links/icons, you can add more than one profile for the same platform. Where the integration supports it (e.g., the Instagram block), you can display multiple feeds by adding separate blocks and connecting each one to a different Instagram account in the block’s settings.
Navigation + Pages
It’s hidden - the site owners/admins can still open, view and edit the page, but visitors can’t access it (even with the direct URL). To show it again, open Pages and in the page settings (cog icon) toggle on ‘enable page’.
It’s likely in the Not Linked area or tucked inside a folder. Open Pages, check Not Linked at the bottom (and expand any folders), then drag the page into Main Navigation to make it appear in your site header menu.
the style guide
Every one of our templates includes a Style Guide page as standard. If you can't find your style guide (it should be in the not linked section) it’s likely been deleted by mistake. Unfortunately, once a page is deleted there is no quick way to restore it. We can re-create it for you via a manual reinstallation service — [purchase a style guide re-install here].
Colors
Your template’s default styles can’t be reset with one button, but you can manually restore them by checking your Original Demo Styles page in your Backup Folder and re-applying the styles, colors and fonts from there.
If you’ve deleted your Original Demo Styles page by mistake, we can manually add the template styles, colors and fonts back in for you - [purchase a re-style here].
Fonts
Squarespace doesn’t natively offer a built-in custom font upload, but it is possible if you’re comfortable using CSS code. If you’d prefer us to handle it for you, you can [purchase a custom font upload here].
Your template’s default styles can’t be reset with one button, but you can manually restore them by checking your Original Demo Styles page in your Backup Folder and re-applying the styles, colors and fonts from there.
If you’ve deleted your Original Demo Styles page by mistake, we can manually add the template styles, colors and fonts back in for you - [purchase a re-style here].
Buttons
No - Squarespace provides three global button styles — Primary, Secondary, and Tertiary. You can customize each one in Site Styles → Buttons, and choose which style a Button block uses in its settings.
Forms
Keep the site in trial or use a site-wide password, submit a few test entries (desktop and mobile), and confirm they appear in your chosen Storage destination.
Sections, dividers + backgrounds
Yes, don’t worry, this is normal. The editor doesn’t always load custom code exactly like the live site, so spacing and alignment can look a bit different while you’re editing. Once you click Save in the edit window, the layout will snap back into place on the live site.
No - Once a page or section is deleted in Squarespace, it can’t be recovered from the site. We can re-create it for you via a manual re-installation service — [purchase a page/section re-install here].
To avoid this in future, make quick backups before editing (duplicate pages or save sections) and only publish when you’re happy. For a clear guide, see our video walkthrough or step-by-step guide to creating saved sections and page backups.
Editing content + blocks
Enter Edit mode, then either double-click the block or select it and click the pencil icon to open its settings.
Yes, you can use keyboard shortcuts - Ctrl+Z (on Windows) or Cmd+Z (on Mac) to undo, Ctrl+Shift+Z (on Windows) or Cmd+Shift+Z (on Mac) to redo - this works for all your changes during the current edit session.
Vertical lines
Don’t worry — this is normal. The vertical line is a custom-coded element, so in Edit mode Squarespace may not render its final height. Once you Save and exit the editor, the line stretches to the full height of its block on the live page.
turning links into buttons
This is normal. In Edit mode Squarespace shows it as a regular text link; once you Save and exit edit mode, the live page applies the styling and it becomes a button.
scrolling logo carousel
No. Our plugin supports one scrolling logo carousel per page. Running more than one on the same page can cause initialisation and performance conflicts, so it isn’t supported.
mega menu
Yes! Only some of our templates include a Mega Menu out of the box. If yours doesn’t, we can add one for you as an add-on — we’ll install, configure, and style it to match your site (desktop and mobile). [Install a Mega Menu on my site].
Yes - on mobile it typically collapses into the standard hamburger menu. The folder item becomes tappable and reveals the panel content in a stacked layout.
upgrade subscription
Please note, that this is a Squarespace-related support topic.
We are only able to provide support for template-specific issues (e.g. colors, fonts, layout, design).
If you need support with a Squarespace platform-related issue that goes beyond customizing the template design, you can contact the Squarespace Customer Care team who are at the ready 24/7.
You can contact them at anytime here.
If you have an existing Squarespace website and currently have an active Squarespace subscription, you will need to upgrade the new site that we created and then cancel your existing subscription by heading to Settings > Billing & Account in your sidebar.
If you are on an annual Squarespace plan, you can try and contact Squarespace here and request a prorated refund for the site. Choose Billing and paying for Squarespace > Cancellations And Refunds > Cancel Service > Scroll down to chat.
See below for a template you can copy and paste into the chat:
“Hello, I want to move my subscription from my existing Squarespace website to my new Squarespace website. Could you please refund my subscription so that I can upgrade my new website? Thank you.”
Please note: Refunds are handled entirely at Squarespace’s discretion and aren’t guaranteed. While many users have had success requesting a prorated refund when switching sites, outcomes may vary depending on your account and subscription details.
