Upgrade subscription

Written By Candor Templates

To make your site live, you’ll need to upgrade to a paid Squarespace subscription. And here’s the best part — because we’re platinum Squarespace Circle members, you’ll automatically get 25% off your first year when purchasing an annual subscription.

How to upgrade your website to a paid plan

  1. Click the blue "subscribe/upgrade” button at the bottom of your site OR

  2. Head to Settings > Billing and Account > Billing > Upgrade

  3. Follow the instructions to choose a plan and upgrade your site.

frequently asked questions

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I need support regarding subscriptions

Please note, that this is a Squarespace-related support topic.

We are only able to provide support for template-specific issues (e.g. colors, fonts, layout, design).

If you need support with a Squarespace platform-related issue that goes beyond customizing the template design, you can contact the Squarespace Customer Care team who are at the ready 24/7.

You can contact them at anytime here.

I have another site that is already upgraded

If you have an existing Squarespace website and currently have an active Squarespace subscription, you will need to upgrade the new site that we created and then cancel your existing subscription by heading to Settings > Billing & Account in your sidebar.

If you are on an annual Squarespace plan, you can try and contact Squarespace here and request a prorated refund for the site. Choose Billing and paying for Squarespace > Cancellations And Refunds > Cancel Service > Scroll down to chat.

See below for a template you can copy and paste into the chat:

“Hello, I want to move my subscription from my existing Squarespace website to my new Squarespace website. Could you please refund my subscription so that I can upgrade my new website? Thank you.”

Please note: Refunds are handled entirely at Squarespace’s discretion and aren’t guaranteed. While many users have had success requesting a prorated refund when switching sites, outcomes may vary depending on your account and subscription details.

Candor Templates https://www.candortemplates.com/
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