Please note, that this is a Squarespace-related support topic.

We are only able to provide support for template-specific issues (e.g. colors, fonts, layout, design).

If you need support with a Squarespace platform-related issue that goes beyond customizing the template design, you can contact the Squarespace Customer Care team who are at the ready 24/7.

You can contact them at anytime here.

If you have an existing Squarespace website and currently have an active Squarespace subscription, you will need to upgrade the new site that we created and then cancel your existing subscription by heading to Settings > Billing & Account in your sidebar.

If you are on an annual Squarespace plan, you can try and contact Squarespace here and request a prorated refund for the site. Choose Billing and paying for Squarespace > Cancellations And Refunds > Cancel Service > Scroll down to chat.

See below for a template you can copy and paste into the chat:

“Hello, I want to move my subscription from my existing Squarespace website to my new Squarespace website. Could you please refund my subscription so that I can upgrade my new website? Thank you.”

Please note: Refunds are handled entirely at Squarespace’s discretion and aren’t guaranteed. While many users have had success requesting a prorated refund when switching sites, outcomes may vary depending on your account and subscription details.