Your Questions Answered

If you can’t find an answer to your questions, click here to send us a message and we’d be more than happy to advise!

  • Each template purchase grants you a limited, non-exclusive, non-transferable, single-seat license to the template. If you need to install the template more than once, multiple templates must be purchased.

    In short, 1 template purchase = 1 website only.

    To clarify, each Squarespace template can be used for one website only. If you want to use the template for a different person, business, or website, you must purchase another license by purchasing the template again.

    Click here to read our full terms and license.

  • We love working with designers, and that’s why our Standard Licence includes use for client projects. It’s our way of making things easy and seamless for you.

    However, there are a couple of things to keep in mind:

    1. The Candor Templates footer credit must stay live and visible unless you purchase a Credit Removal Licence.

    2. Each client project requires its own licence. If you’re working on multiple client sites, you’ll need to purchase the template separately for each one.

  • Once you’ve hit purchase, we get to work. Your chosen demo template will be installed on a fresh new Squarespace 7.1 site and transferred straight into your Squarespace account.

    Within 48 business hours, you’ll get an invite to your new site plus VIP access to the Launch Lounge, our exclusive vault of step-by-step video tutorials and guides.

    From there, it’s all yours to tweak, tailor, and take live.

  • Yes! However, it depends on your website version.

    To check your Squarespace version, log into your site and click Help in the left panel. If your website is built on Squarespace version 7.1, we can install the template on your existing website.

    Simply purchase the "install on my existing site" add-on during check-out along with your template.

  • Our Squarespace templates are designed to be highly customizable, allowing you to create a unique and professional-looking website that reflects your brand and style.

    Here’s an overview of what you can customise

    • Edit colors

    • Edit fonts

    • Add your own content

    • Change / edit layout

    • Add / remove sections

    • Change section order

    • Swap in photos & graphics

    • Add your own logo / branding

    • Create new pages

    • Open an online store

    • Start a blog

    • Connect social media

    Essentially, anything you can do on Squarespace, you can do on our templates - the possibilities are endless!

  • When you make a purchase with us, you get more than just a template. Every purchase comes with exclusive access to our dedicated template Launch Lounge, a private vault full of premium, ever-growing video tutorials and resources to help you launch quickly and seamlessly.

  • All of our templates require the Squarespace Core Plan (formerly 'business plan’) subscription or higher at launch.

    As a Candor Templates client you will automatically receive 25% off of your Squarespace Subscription (plus a free domain and professional email) if you choose to upgrade your new website to an annual plan within 30 days. This discount is not valid for existing site installs as it requires a new website to be created.

  • You only need to check your Squarespace version if you are opting for the installation of the template on an existing website. You do not need to check your Squarespace version if you are choosing “transfer to me as a new website” when purchasing.

    All of our templates are built for Squarespace 7.1 and use Fluid Engine, Squarespace's brand-new editing experience.

    To check your Squarespace version, log into your site and click Help in the left panel.

  • Of course! Each template purchase entitles you to 30 days of template-related email support from the day you receive your template. You'll also have access to Squarespace’s award-winning customer support.

    You can click here for more information on our support policy.

  • Yes! We offer a range of customization packages, from template setup services to fully custom website design.

    To find out more, click here.

  • Yes! We love designing custom sites. Click here to learn more.

  • Of course! Once the demo template has been installed, you can add as many pages to your site as you'd like, blogs, shops, portfolios and more!

  • Our goal is to make stunning web design available to everyone. Here's how we achieve it:

    • Each template comes with a step-by-step customization guide that shows you how to personalize the design and incorporate your content.

    • We don't use technical jargon or industry-specific language; we communicate in a friendly, accessible way that's easy to understand.

    • Each template includes a launch checklist to ensure that you've completed all of the necessary steps before launching your website.

    • Our ever-growing launch lounge is packed with useful resources that will guide you through every step of the process.

    We do suggest that a basic level of understanding of Squarespace and using the internet is required to work with our templates.

  • Understanding code is not required to use our templates. Our templates come with done-for-you code, so you don't need to have any coding knowledge.

  • You can read our Template T&C's, Refund Policy, Support Policy & Installation T&C's by clicking here.

  • Due to the digital nature of our products, we are unable to provide refunds, returns or exchanges for any payments made after the template installation has been completed.

    If you have not yet received your template installation, we may offer a partial refund but will subtract an installation fee for any work that has already been completed.

    We strongly advise reviewing the template demos and features, requirements and information prior to purchasing.

  • No. You may not share the template design/installation materials with anyone else.

    Each template purchase may be used for one website only and should not be shared.

  • Our templates are design kits that alter the layout and visuals of the website, the functionality of Squarespace will remain the same.

    For any specific questions about plugins, functionality and integrations of third-party software, please reach out to the app/software directly!

For full FAQs, click here.

Don’t have time to customise the template or looking for something more custom?

We offer a range of customisation packages, from template setup services to fully custom website design services. Click below to learn more about the process and view our current packages.

View design packages