TEMPLATE SUPPORT

 

 

Although our templates are super easy to install, we understand that you may have a few questions! You may even be thinking about upgrading your current website and so you’re doing some research before you invest in your business. Either way, below you will find some of our frequently asked questions as well as the option to submit a support ticket.

 
 
 

GENERAL

+ Are there additional costs?

As with all websites, you must factor in the cost of hosting, domains, themes, apps, plugins, custom domains, and removing third-party ads. This is why we love Squarespace, unlike Wordpress or other platforms where everything is purchased separately, Squarespace package your domain, hosting, customer support, and continued improvements into a single monthly or annual payment. You can find Squarespace's pricing here.

+ Can I return my template?

Due to the nature of our digital products, we do not offer refunds, returns or exchanges for any and all payments made. Please review the template demos and features, program requirements and information prior to making your purchase.

+ Can you install the template for me?

Although our templates come with a compelte guide on building the template - you can purchase an installation if you'd like us to install for you! Click here to learn more.

+ can templates be used on wordpress or wix?

Our templates are designed for use on Squarespace only, a fully managed platform.

+ how long will it take me to install?

Our templates can be installed in just a few short hours - it is completely up to you. We have created a simple process that can be followed all at once or over a few weeks - you have complete control.

+ can i add my own colors, branding & info?

Of course! We encourage you to inject your brand personality into our designs and create something unique.

+ do you offer any support?

We are always happy to answer questions regarding our templates, please see here for more information on our support policy.

+ do i need to understand code?

No. Although some of our templates include a few lines of 'copy and paste;' code, you will not need to have an understanding of it.

+ who designs the templates?

All of our templates are designed in house by our team of designers.

+ can i share the template with a friend?

Unfortunately not. You may not share the template design / installation materials with anyone else. Each template purchase may be used for one website only and should not be shared.

+ I'm a designer, can i use the template for a client?

Of course! However, you must place our "Website Template Design by Candor" credit in the website footer with a link to our website. A new license must be purchased for each website you install on.

Firstly, if you haven't donloaded your file in time, shoot us a message with your confirmation order number and we will get the files across to you - don't worry!

The download is a pdf with information on how to access the template installation guide.


Squarespace

+ what is squarespace?

ASquarespace is a fully managed platform that facilitates beautiful, clean design whilst also offering a simple, user-friendly interface - we love it! Click here to find out more.

+ I've never used squarespace before

No problem! We include a Squarespace walkthrough with every templates, showing you exactly how to use it and maintain your site.

+ can i add a blog/shop to my site?

Yes! Eery template will allow the option of adding a shop/blog during the build or in the future.

+ I already have a squarespace website

No problem! Before installation, move all of your pages to the 'not linked' section and we will build the template as we would any other site.

We advise activation an 'under construction' page whilst we build. Please note that our template installation will alter the colours, fonts and styling of your old pages.


 
 
 
 
 

 SUPPORT TICKET

Need support? no problem, shoot us a message!

Get in touch and we will aim to get back to you within 48 hours (Monday - Friday).


Name *
Name
This can be found in your order confirmation email.
What template are you installing?
Please explain in detail so that we can help you to the best of our ability.